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EDITOR, Daily News:
I read with interest the article in the Saturday, June 22 issue regarding the ECG community forum later that evening. I believe the article was meant to summarize the ongoing lease negotiation process for our community hospital. However, I feel I must correct the misstatement about the way patients can communicate with PeaceHealth, which stated that “…until recently there wasn’t a formal way for patients to communicate with PeaceHealth about their concerns.” This is inaccurate.
For many years there have been formal ways for patients to provide feedback to PeaceHealth about their care, other problems or concerns, or issues they experience with their accounts including:
• Hotline to the Heart at 1-844-749-8817, to report any patient care concerns.
• Patient Financial Care customer service team has always been available at 1-877-202-3597 (in English) or 1-844-746-4737 (other languages) or in person at the hospital.
• Patient Surveys from Press Ganey are sent randomly to patients following clinic or hospital visits, asking for detailed feedback on the care they received.
To expand awareness of these communications options, we are circulating this information more broadly in the community through ads, online posts, and newsletters. Also, watch for a magnet featuring these numbers on the front of the next Ketchikan phone book.
Chief Administrative Officer
PeaceHealth Ketchikan Medical Center